Case Study
Company background
Extra Hands provides home care workers in North Norfolk and employs around 150 staff.
The problem
Their 3 administration offices required access to a SQL database in real-time with an ability to print locally
Our Solution
With a well-specified Central Server running the SQL Database at the main office, a Terminal Server was set up to provide access to the two Satellite
offices.
In real-time, all staff could then work on the same database, share the same files and have access to a centralised email and scheduling system.
To aid the care workers a mobile phone system was configured to allow access to the database so that they could see where their next appointment was and to update details from their last visit.
In addition, a mapping system was linked into the database allowing admin staff to plan the most effective routes for their care workers to save time each day.
Many of the problems associated with these kind of distributed systems were solved, including a couple of undocumented solutions, such as using redirected printers in a way that works 100% of the time to any location.
Client Testimony
“Livingstone Solutions have looked after our IT requirements for over 6 years. Many companies of our size have their own in-house
IT Departments, but Livingstone’s Remote Helpdesk has provided great instant support for all of our offices. In particular, our
Terminal Server solution works brilliantly and provides all of our staff the experience of working in the same office whilst being miles apart.
We have no hesitation in recommending Livingstone’s services to any company.”
David Evans, Managing Director, Extra Hands of Heacham Ltd
Case Study
Company background
The latest evolution of the recycling industry, with a win-win-win scenario for individuals, companies and charities. Recently adopted
a Franchise model to cover all of the UK with professional and services, “making loads of money for good causes”
The problem
With a fast growing company it is important to ensure procedures are in place to manage any obstacles to business. In a fast growing Franchise
such actions become essential – it’s all about covering all the bases to make sure the business process just works.
Our Solution
Livingstone Solutions works alongside Wise Recycling to provide a seamless supply and support of IT systems. The process is as follows:
- New Franchisee details sent via email to Livingstone
- Livingstone contacts Franchisee to determine what equipment is required
- Livingstone orders Business-class broadband line, Blackberry, VoIP phone, laptop and Multi-function printer
- All equipment is delivered to Franchisee and setup in the exact same way by a Livingstone Consultant
- 3 year warranties on all equipment, 3 year business-class Anti-virus installed
- True Image backup software installed and configured to back up to NAS
- Unlimited remote support IT Service Contract for all Franchisees
Immediately this solution takes away any of the pain of IT Systems from Wise Recycling.
Client Testimony
“When starting up a Franchise, it’s important to have the right kind of business partners. We have valued Livingstone’s
input, not just in the technical aspects of our business, but in incorporating them into our Franchise package. Our systems work like clockwork
and we don’t have to worry about them because Livingstone do all of that for us. Our business philosophy is to stick to what you’re
good at and let others who are good in their field handle all the other stuff. Livingstone have certainly done that for us”